Shipping policy

Shipping Policy

Last updated: August 25, 2026

This Shipping & Delivery Policy explains how Maison Tempore processes, ships, tracks and delivers orders worldwide.

Maison Tempore is operated by:

TECHOWORKS DIGITAL SOLUTIONS LLC
6340 Security Blvd, Ste 100 #1254
Baltimore, MD 21207
United States
Email: hello@maison-tempore.com

Nothing in this policy limits any mandatory consumer rights available under the laws of the customer’s country or state.

1. Shipping Service

Maison Tempore currently provides complimentary tracked worldwide shipping to supported destinations.

A destination is considered supported when it can be selected and accepted during checkout. Certain locations may be unavailable because of carrier limitations, import restrictions, sanctions, product restrictions or other legal or logistical reasons.

Our complimentary shipping service is a tracked standard international service. It should not be interpreted as express or guaranteed priority delivery unless an upgraded service is specifically displayed and selected at checkout.

If any shipping charge or optional upgraded delivery service applies, the amount will be clearly shown before the order is completed.

2. Order Processing

Orders are normally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding public holidays applicable to our operations or fulfilment partners.

Processing time may include:

  • Payment and fraud-prevention verification;
  • Address validation;
  • Product preparation and quality checks;
  • Packaging and transfer to the carrier.

The processing period is separate from the estimated delivery period.

Orders containing incomplete information, an address requiring confirmation, an unsuccessful payment or a product that becomes unavailable may require additional processing time. We will contact the customer when action is required.

If we cannot fulfil an item, we may cancel the affected item or order and issue the appropriate refund to the original payment method.

3. Estimated Delivery Time

After dispatch, delivery usually takes 5–9 business days, depending on the destination.

The estimated total timeframe is therefore:

  • Processing: 1–3 business days;
  • Transit: approximately 5–9 business days;
  • Estimated total: approximately 6–12 business days.

These are good-faith estimates based on normal carrier operations and are not guaranteed delivery dates unless Maison Tempore expressly agrees to a guaranteed date in writing.

Delivery may take longer because of:

  • Customs inspections or border procedures;
  • Local carrier delays;
  • Remote or restricted delivery locations;
  • Public holidays or seasonal demand;
  • Severe weather or natural events;
  • Transportation, security or logistical disruptions;
  • Incomplete or incorrect delivery information;
  • Events outside our reasonable control.

Such events may extend the estimated timeframe, but they do not remove any cancellation, delivery or refund right that cannot legally be excluded.

4. European Union and EEA Delivery Rights

For customers in the European Union or European Economic Area, Maison Tempore will deliver orders within the timeframe agreed at the time of purchase or, where no different timeframe has been agreed, within the maximum period required by applicable law.

If an order is not delivered within the agreed or legally applicable timeframe, the customer may contact us and provide an additional reasonable period for delivery.

If delivery is still not completed within that additional period, the customer may be entitled to cancel the affected purchase and receive the appropriate refund.

Where a delivery date was essential and this requirement was communicated and accepted before the purchase, applicable law may allow cancellation without an additional delivery period.

5. United States Shipping Delays

For orders placed by customers in the United States, Maison Tempore will have a reasonable basis for the shipping timeframe presented when the order is placed.

If we learn that an order cannot be shipped within the promised timeframe, we will notify the customer and provide:

  • A revised shipping timeframe; and
  • The option to accept the delay or cancel the unshipped order for a full refund.

If we cannot fulfil the order, it will be cancelled and the amount paid for the unshipped products will be refunded.

6. Tracking Information

Once an order has been transferred for shipping, the customer will normally receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require several business days to show its first carrier update after the shipping label is created. This initial delay does not necessarily mean that the package has not been dispatched.

Customers should:

  • Check their spam or promotions folder;
  • Confirm that the email address used at checkout is correct;
  • Use our Track Order page;
  • Contact us if tracking remains unavailable or inactive for an unreasonable period.

Orders containing multiple products or promotional gifts may be divided into separate packages and may have different tracking numbers.

7. Split Shipments and Promotional Gifts

Products and promotional gifts may be shipped separately because they can be stored or fulfilled from different facilities.

A customer will not be charged additional standard shipping solely because an order is divided into multiple packages.

Separate packages may:

  • Arrive on different dates;
  • Be transported by different carriers;
  • Have different tracking numbers;
  • Clear customs separately.

A product or gift should not be considered missing until all provided tracking numbers have been reviewed and the applicable delivery timeframe has passed.

If all other packages have arrived and a product or promised promotional gift remains missing, contact hello@maison-tempore.com.

8. Taxes, Customs Duties and Import Charges

Any sales tax, VAT or similar tax collected directly by Maison Tempore will be displayed at checkout and included in the amount paid to us.

Unless checkout expressly states that import duties, import VAT, customs charges and carrier handling fees are prepaid, those charges are not included in the product price and may be collected from the recipient by a customs authority or carrier.

The customer is responsible for reviewing and paying legally applicable import charges that were:

  • Not collected by Maison Tempore at checkout;
  • Imposed by the destination country;
  • Charged directly by customs authorities or the delivery carrier.

Maison Tempore does not control the assessment, amount or timing of charges imposed directly by governments, customs authorities or carriers.

We will not falsify customs declarations, undervalue products or declare commercial orders as personal gifts.

If the website or checkout expressly states that duties and taxes are prepaid, the customer will not be required to pay those same charges again. If a duplicate charge occurs, contact us with the official payment documentation.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name;
  • Street address and number;
  • Apartment, suite or unit number;
  • City, state or region;
  • Postal or ZIP code;
  • Country;
  • Any information reasonably required by the carrier.

Contact us immediately if an address needs to be changed.

We will attempt to update the address if fulfilment has not begun, but changes cannot be guaranteed after an order has been processed or transferred to a carrier.

Maison Tempore is not responsible for delays or failed delivery caused solely by incorrect, incomplete or outdated information supplied by the customer.

Where permitted by law, reasonable rerouting, return-to-sender or reshipping costs caused by an incorrect customer-provided address may be charged to the customer.

This does not apply when the address error was caused by Maison Tempore or its fulfilment provider.

10. Delivery Attempts, Unclaimed Packages and Refused Delivery

The customer is responsible for monitoring tracking information and making reasonable arrangements to receive the package.

Depending on the carrier and destination, delivery may involve:

  • Multiple delivery attempts;
  • Collection from a local delivery point;
  • Signature or identity confirmation;
  • Payment of applicable import charges.

If a package is returned because it was refused, unclaimed, not collected, or because required import charges were not paid, Maison Tempore will review the order after the package is returned and identified.

Where permitted by law, a refund may be reduced by actual, reasonable and non-recoverable costs arising from the failed delivery, including return transportation, rerouting or carrier charges.

Simply refusing delivery does not automatically constitute a valid cancellation or statutory withdrawal notice. Customers wishing to cancel or withdraw should also contact hello@maison-tempore.com in writing.

Any mandatory consumer right will continue to apply.

11. Delayed Packages

A tracking status that has not recently changed does not always mean that a package is lost. International packages may remain without a public update while moving between carriers, countries or customs facilities.

If a package appears significantly delayed, contact us with:

  • Customer’s full name;
  • Order number;
  • Tracking number;
  • Confirmation of the delivery address.

Maison Tempore will review the tracking information and, where appropriate, open an investigation with the carrier.

Carrier investigations may require additional time. We will not unreasonably delay a remedy where applicable law requires an earlier solution.

If delivery can no longer reasonably be completed, Maison Tempore will provide the remedy required by applicable law, which may include replacement or refund.

12. Packages Marked as Delivered but Not Received

If tracking shows a package as delivered but the customer cannot locate it, the customer should:

  • Confirm the delivery address on the order;
  • Check the mailbox, entrance and other secure delivery locations;
  • Ask household members, neighbors, building reception or staff;
  • Contact the local carrier for delivery details;
  • Contact Maison Tempore if the package remains missing.

We recommend reporting the issue as soon as reasonably possible, preferably within seven days of the delivery scan, so that carrier information remains available. This recommendation does not shorten any mandatory consumer right.

We may request reasonable cooperation, including:

  • Written confirmation of non-receipt;
  • Confirmation of the delivery address;
  • Information requested by the carrier;
  • Completion of a carrier declaration where reasonably necessary.

Maison Tempore will assess the tracking information, delivery evidence, customer-provided information and applicable law before determining the appropriate solution.

If the package was delivered to an address or secure location expressly authorized by the customer, delivery may be considered completed to the extent permitted by law.

13. Lost, Damaged or Incorrect Deliveries

Where Maison Tempore selected the carrier, responsibility for the package remains with Maison Tempore until delivery to the customer or an authorized recipient, to the extent required by applicable law.

If a package is confirmed lost, damaged in transit or delivered incorrectly, Maison Tempore will provide the appropriate remedy, which may include:

  • Replacement;
  • Reshipment;
  • Refund;
  • Another solution agreed with the customer.

For visible damage, incorrect products or missing contents, contact us as soon as reasonably possible and include clear photos or videos of:

  • The product;
  • The reported issue;
  • The external and internal packaging;
  • The shipping label.

A recommendation to report visible damage promptly does not eliminate any mandatory warranty or consumer right.

Additional conditions are available in our Returns, Refunds & Product Issues Policy.

14. Order Cancellations

Customers should contact Maison Tempore immediately if they wish to cancel an order.

We will attempt to accommodate the request if processing or fulfilment has not begun.

Once the order has been processed or transferred to the carrier, cancellation before delivery may no longer be possible. After delivery, the customer may use any applicable return or statutory withdrawal right described in our Returns, Refunds & Product Issues Policy.

This does not limit cancellation rights arising from an unfulfilled or materially delayed order.

15. Events Outside Our Reasonable Control

Maison Tempore is not responsible for the initial occurrence of delays caused by events outside our reasonable control, including severe weather, natural disasters, war, civil disruption, government action, customs restrictions, carrier interruptions, strikes or failures of transportation infrastructure.

We will take reasonable steps to communicate material delays and reduce their impact.

This section does not exclude any obligation to provide cancellation, refund, replacement or another remedy that cannot legally be waived.

16. Shipping Support

For shipping or delivery assistance, contact:

Maison Tempore Customer Support
Email: hello@maison-tempore.com
Response time: normally within 24–48 business hours
Support hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time

Please include:

  • Full name;
  • Order number;
  • Tracking number, if available;
  • Delivery address;
  • Brief description of the issue;
  • Relevant photos or videos, where applicable.

17. Policy Updates

Maison Tempore may update this policy for future purchases to reflect legal, carrier or operational changes.

The version presented on the date an order is placed will apply to that order, unless a later change is required by law or provides greater protection to the customer.