Refund Policy

Last updated: August 24, 2026

This policy explains how Maison Tempore handles returns, refunds, exchanges, defective or incorrect products and promotional gifts.

Maison Tempore is operated by:

TECHOWORKS DIGITAL SOLUTIONS LLC
6340 Security Blvd, Ste 100 #1254
Baltimore, MD 21207
United States
Email: hello@maison-tempore.com

This is our business contact address and is not necessarily the authorized return location. Products must not be sent to this address unless we provide written return instructions.

Nothing in this policy limits any mandatory consumer rights available under the laws of the customer’s country or state.

1. Worldwide 30-Day Return Policy

Maison Tempore offers customers worldwide the opportunity to request a return within 30 calendar days after delivery.

To qualify under our voluntary 30-day return policy, the product must:

• Have been purchased directly from Maison Tempore;
• Be returned with proof of purchase;
• Be unworn and unused beyond reasonable inspection;
• Have no scratches, impacts, stains, odors, alterations or customer-caused damage;
• Include all links, tools, accessories, manuals and components originally supplied;
• Include the original packaging whenever reasonably possible;
• Include any promotional gifts that must be returned under Section 4.

Returns requested between days 15 and 30 may be refused or reasonably reduced if the product has been worn, altered, damaged or used beyond what is necessary to inspect it.

This commercial policy is additional to any mandatory rights granted by local law.

2. European Union and EEA Consumers

Consumers in the European Union or European Economic Area generally have the right to withdraw from an online purchase within 14 calendar days after delivery, without providing a reason.

To exercise this right, the customer must send a clear withdrawal statement to hello@maison-tempore.com before the 14-day period expires. The customer then has 14 days to return the products according to the instructions provided.

Simply refusing delivery or failing to collect a parcel does not, by itself, constitute a valid withdrawal notice.

The customer may inspect the product as they reasonably would in a physical store. Original packaging is recommended but its absence alone will not invalidate a statutory withdrawal.

Where permitted by law, Maison Tempore may make a reasonable deduction for diminished value caused by handling or use beyond what was necessary to inspect the product.

For a valid statutory withdrawal, the required refund will be processed within 14 days after Maison Tempore is informed. We may withhold the refund until the returned products are received or the customer provides reliable evidence that they were sent back.

Products that are faulty or do not match their description may also be covered by a minimum two-year legal guarantee in the European Union. This guarantee is separate from the right of withdrawal and from our voluntary 30-day return policy.

3. United States and Other International Consumers

Customers in the United States and other countries are covered by Maison Tempore’s voluntary 30-day return policy.

Ordinary purchases completed entirely online in the United States do not generally have an automatic federal 14-day right of withdrawal. Returns based on change of mind, personal preference, fit, size, weight, style, color or appearance are therefore subject to the conditions of our 30-day commercial policy.

Consumer protection and warranty laws may vary by country and, in the United States, by state. Any mandatory rights that cannot legally be waived will continue to apply.

If we cannot ship a United States order within the timeframe promised at the time of purchase, we will notify the customer and provide the option to accept the revised shipping timeframe or cancel the unshipped order for a full refund, as required by applicable law.

4. Promotional Gifts and Multi-Item Offers

Depending on the promotion active when the order is placed, qualifying purchases may include the Legacy Wallet, Legacy Watch Case and Legacy Club Cap.

The promotion, qualification requirements and gifts displayed at checkout on the date of purchase will apply to that order.

Full-order returns

When an entire promotional order is returned, all promotional gifts supplied with that order must also be returned.

A customer may not receive a full refund for the qualifying order while intentionally keeping the promotional gifts.

If a required gift is not returned, Maison Tempore may, where permitted by law:

• Wait for the remaining gift to be returned before completing the refund; or
• Make a reasonable deduction based on the genuine value disclosed for that gift at the time of purchase.

No arbitrary penalty or undisclosed value will be applied.

Partial returns

If a partial return means that the remaining purchase no longer qualifies for a promotional gift or discount, the customer may be required to return the gifts for which the order no longer qualifies.

Where disclosed at the time of purchase and permitted by law, the refund may be recalculated according to the pricing and promotion that would have applied to the products the customer keeps.

Missing, incorrect or damaged gifts

Promotional gifts do not qualify for a separate cash refund because no separate price was paid for them.

However, if a promised gift is missing, incorrect or arrives damaged, the customer should contact Maison Tempore. Depending on availability and applicable law, we may send the same gift, provide a reasonably equivalent gift with the customer’s agreement or offer another appropriate solution.

5. Damaged, Defective, Incorrect or Missing Products

If a product arrives damaged, defective, incorrect or incomplete, contact Maison Tempore as soon as reasonably possible.

For visible shipping damage, we recommend contacting us within seven days to help us investigate with the carrier. This recommendation does not shorten or eliminate any mandatory warranty or consumer right.

We may request photos or videos of:

• The product and the reported issue;
• The external and internal packaging;
• The shipping label;
• Any damaged or missing components.

When a qualifying issue is confirmed, Maison Tempore will provide an appropriate remedy as required by applicable law. Depending on the circumstances, this may include:

• Repair, where reasonably available;
• Replacement with the same product;
• Replacement with an equivalent product, with the customer’s agreement;
• A proportionate price reduction;
• A refund when repair or replacement is unavailable, impossible or not completed within a reasonable time.

For confirmed incorrect, damaged or defective products, the appropriate remedy will be provided without additional cost to the customer where required by law.

The following are not normally considered manufacturing defects:

• Normal wear and tear;
• Damage caused after delivery;
• Accidents, impacts, neglect or improper use;
• Unauthorized repair, modification or alteration;
• Water damage caused by exposure beyond the stated water-resistance rating;
• Damage caused by chemicals, perfumes, lotions, salt water or improper storage;
• Natural battery depletion consistent with its reasonable lifespan;
• Minor color or appearance variations caused by lighting, screen settings or normal manufacturing tolerances.

This exclusion does not apply when the issue existed at delivery, resulted from premature failure or is otherwise covered by mandatory law.

6. Return Shipping

For returns based on change of mind or personal preference, the customer is responsible for the direct return shipping cost, unless applicable law requires otherwise.

For a confirmed incorrect, damaged or defective product, Maison Tempore will provide a return method or reimburse reasonable return shipping costs where required by law.

Customers must contact us before purchasing return postage for an incorrect or defective product. Express, premium or unnecessarily expensive return services purchased without authorization may not be fully reimbursed.

We strongly recommend using a tracked shipping service and keeping the receipt and proof of postage until the return is completed.

Products must be securely packaged to prevent damage during return transit. Do not send products to the address shown on the parcel or to our business contact address without written instructions.

7. Refund Amount and Processing

Eligible refunds are issued to the original payment method unless another method is expressly agreed or required by law.

Depending on the return and applicable law, the refund may include:

• The amount paid for eligible returned products;
• Taxes collected directly by Maison Tempore for those products;
• The least expensive standard outbound delivery cost when reimbursement is legally required.

Additional amounts paid for express or premium delivery are not refundable beyond the cost of standard delivery, unless required by law.

Customs duties, import taxes or carrier fees paid directly to a government authority, customs agency or third-party carrier were not received by Maison Tempore and cannot normally be refunded by us.

For returns under our voluntary 30-day policy, refunds are normally processed within 7–10 business days after the products are received and inspected.

For statutory withdrawals, the legally applicable refund timeframe will be followed.

Where permitted by law, a refund may be reasonably reduced for:

• Customer-caused damage or diminished value;
• Missing products, accessories or components;
• Promotional gifts that should have been returned;
• Promotional or quantity discounts that no longer apply after a partial return.

Maison Tempore will explain any deduction and how it was calculated.

Banks, card networks and payment providers may require additional time to post the refund after it has been issued.

8. Exchanges and Order Cancellations

Maison Tempore does not normally provide direct exchanges based on personal preference. Customers who want another model or color should complete an eligible return and place a new order.

This does not affect replacements for incorrect, damaged or defective products.

Customers should contact us immediately to request an order cancellation or address change. We will attempt to accommodate the request if fulfillment has not begun.

Once an order has been processed or shipped, cancellation may no longer be possible. The customer may still use any applicable return or statutory withdrawal right after delivery.

If the customer provided an incorrect or incomplete address, additional delivery or reshipping costs may apply.

9. Invalid or Abusive Returns

Maison Tempore may investigate and refuse a return when there is reasonable evidence that:

• The returned item was not purchased from Maison Tempore;
• The returned product does not match the product sent;
• A product has been substituted, counterfeited or intentionally damaged;
• Identifying marks or components have been altered or removed;
• The request contains materially false information;
• The return involves repeated or abusive conduct inconsistent with legitimate consumer use.

We may request reasonable information to verify the purchase and returned product.

This section will not be used to deny legitimate returns, statutory withdrawal rights, legal guarantees or other mandatory remedies.

10. Return, Withdrawal or Product Issue Request

To submit a request, email hello@maison-tempore.com with the following information:

Request type:

• Return or statutory withdrawal;
• Damaged product;
• Defective product;
• Incorrect product;
• Missing product or promotional gift;
• Other order-related issue.

Customer information:

• Full name;
• Email address used for the order;
• Order number;
• Product or products concerned;
• Order date;
• Delivery date;
• Brief description of the request.

If the request concerns a damaged, defective, incorrect or missing product, please include clear photos or videos showing the issue, packaging and shipping label whenever reasonably possible. This information helps us review and resolve the request more quickly.

Photos, videos and an explanation are not required when a customer is exercising a statutory right of withdrawal. In that situation, a clear statement informing Maison Tempore of the decision to withdraw from the purchase is sufficient.

11. Policy Updates

Maison Tempore may update this policy for future purchases to reflect legal, operational or commercial changes.

The version presented on the date an order is placed will apply to that order, unless a later change is required by law or provides greater protection to the customer.

For questions, contact:

Maison Tempore Customer Support
Email: hello@maison-tempore.com
Response time: normally within 24–48 business hours
Support hours: Monday to Friday, 9:00 AM–6:00 PM